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A Walker & Dunlop Client

Customer Success Story

Strategic Solutions With a Walker & Dunlop Client

A Miami-based company sought a partnership with a provider offering a robust property management operating system for their multi-use properties, along with comprehensive cross-portfolio accounting capabilities. 

Discover how Fortress swiftly conquered their challenges and unleashed solutions that supercharged their business operations.

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The Basics:

Who and What You Need to Know

  • Miami-based real estate investment organization
  • Aim to start afresh by implementing a new and modern tech stack that aligns with their requirements and objectives.

The Solution: Fortress, (duh…)

Badass Solution

  • Fortress OS seamlessly integrated with Sage Intacct, the preferred accounting solution of the organization's team.
    • Utilized TransUnion, a native integration partner with Fortress, for screening to minimize evictions and streamline tenant reduction payments.

  • Fortress assigned a dedicated account manager to handle all customer service requests in a timely manner.

  • Fortress OS effectively manages affordable, conventional, mixed-use, and commercial properties with a modern and user-friendly interface, thus providing an all-encompassing property management solution tailored to the specific needs of this organization.


System Limitations

The company faced challenges with its current system, particularly in meeting cross-portfolio accounting needs and integrating with specific accounting requirements.  Slow customer service and unresponsive support hindered problem resolution, while an outdated user interface caused slowdowns impacting marketing strategies. 

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The Outcome: Streamlined Operations

In a move that screams confidence, the organization has crowned Fortress OS as its go-to Property Management Operations (PMO) system, sealing the deal as they put the finishing touches on their latest construction and real estate endeavors.

Are you ready to start your story of transformation with Fortress? Get in touch to find out how we could work together!

OR take a tour of Fortress OS now with our self-guided demo.

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Built Resources for You

eBook Multifamily Property Management and Technology in 2024 Download eBook
Videos Streamlining Property Management with Paperless Payments Watch Recording