The Basics:
Who and What You Need to Know
- Miami-based real estate investment organization
- Aim to start afresh by implementing a new and modern tech stack that aligns with their requirements and objectives.
The Solution: Fortress, (duh…)
Badass Solution
- Fortress OS seamlessly integrated with Sage Intacct, the preferred accounting solution of the organization's team.
- Utilized TransUnion, a native integration partner with Fortress, for screening to minimize evictions and streamline tenant reduction payments.
- Fortress assigned a dedicated account manager to handle all customer service requests in a timely manner.
- Fortress OS effectively manages affordable, conventional, mixed-use, and commercial properties with a modern and user-friendly interface, thus providing an all-encompassing property management solution tailored to the specific needs of this organization.
Challenges:
System Limitations
The company faced challenges with its current system, particularly in meeting cross-portfolio accounting needs and integrating with specific accounting requirements. Slow customer service and unresponsive support hindered problem resolution, while an outdated user interface caused slowdowns impacting marketing strategies.
Companies Powered by Fortress
Built Resources for You
