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Posts by William Durham

From articles, insights, and best practices, stay up to date on what’s happening at Fortress OS and in property management.

VP of Customer Success at Fortress OS

What Nobody Tells You About Switching Property Management Software

Switching property management software isn’t really a tech problem. It’s a people, process, and change management challenge most teams underestimate. Read More

William Durham July 8, 2026

Customer Success

The Biggest Myth in SaaS: Perfect Software

The biggest myth in SaaS? That the goal is perfect software. Read More

William Durham January 14, 2026

Technology Alone Isn’t Enough

Before joining the world of PropTech, I spent years on the other side in property management and operations. I supported on-site teams, solved problems, and helped the... Read More

William Durham October 22, 2025