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How to Optimize Your Property Management Work Order Process

Properly managing and tracking work orders can help you save money and increase efficiency, we'll outline some best practices for managing these requests.

Fortress Property Management Software helps real estate investors manage work orders effectively

Property management work orders are an essential part of running a successful business. They ensure that problems are addressed in a timely manner, that quality standards are met, and that customer service is maintained. Properly managing and tracking work orders can help you save money and increase efficiency, but it's important to understand best practices for managing these requests. In this post we'll discuss three tips for in optimizing your property management work order process.

1. Create Clear Instructions

Creating clear instructions for each work order is essential if you want to ensure that the job is completed correctly and on time. Be sure to provide detailed information about the issue or task at hand as well as any relevant deadlines or guidelines. This will help prevent miscommunications and misunderstandings between yourself and those working on the project.

2. Automate Where Possible

Automating certain aspects of your property management work order process can significantly increase efficiency. For example, automating billing processes can help streamline payment collection and reduce paperwork. Automating scheduling can also reduce the amount of time spent manually entering data into systems as well as help avoid double-booking employees for jobs.  Additionally, automated reminders can ensure that tasks are completed in a timely manner and that deadlines aren't missed due to human error.

3. Track Performance Metrics

Tracking performance metrics such as response times, completion rates, and customer satisfaction ratings can give you valuable insights into how efficiently your property management team is working. This data can be used to identify areas where improvements need to be made or where additional training may be necessary. Tracking performance metrics will also enable you to measure progress over time so you can better understand how changes in process have impacted operations overall. 

Optimizing your property management work order process can help you save time, money, and resources while ensuring high-quality service delivery for your customers or tenants. Creating clear instructions, automating wherever possible, and tracking performance metrics are all important steps in optimizing this process so you can get the most out of it for your business or organization. Taking the time to properly manage these requests will ultimately pay off in terms of customer satisfaction as well as improved operational efficiency across the board!

Start Automating Property Management for your Business

The property management landscape has advanced significantly with the advent of AI and real estate automation technology. And, the reality is that automating numerous property management functions can save you a considerable amount of time and alleviate potential stressors. To optimize your properties and maintain peace of mind, embracing property management automation tools is key.

Fortress is a solution designed to simplify the pesky and redundant property management tasks, allowing you to focus on building and fostering real estate relationships. With Fortress, property management can be automated, transforming your operation from a task-oriented business to a relationship-focused one. Learn more about Fortress from the articles below:

Or schedule a demo with our team below and see Fortress in action:




Empowering people with streamlined and intuitive systems providing automation, centralization and extreme usability, creating a better quality of life and higher levels of success for everyone - operators, owners, residents and investors.

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