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Fortress support responds in minutes. The same team that completes your data migration stays with you for the life of the software. No ticket void. No being passed to a dozen specialists. Support is included, and every fix comes with an explanation so your team does not hit the same wall twice.
Key takeaways
Fortress support responds in minutes, not the hours or days most legacy property software leaves teams waiting.
The same team that handles your data migration stays with you for the life of the software.
Support is included at no extra cost, not locked behind a premium tier or a surprise add-on fee.
You will not be bounced between specialists to fix problems that should not have existed in the first place.
Every fix comes with a clear explanation so your team knows how to handle it next time.
Perhaps the biggest issue of all with major property management software providers is the sad state of customer service. We've heard countless complaints from property managers about the lack of responsiveness and delays in resolving issues. Oftentimes when critical bugs are encountered (which is pretty darn often for any software built in the 90s), customer support won't respond for several days.
It feels like your concerns go unaddressed, and your support tickets essentially go into a void. There's no certainty on when or if you'll get a response, and no guidance given on what to do in the interim. You just have to deal with it. Oh, and you have to pay for it too... you pay extra for a third-party provider to essentially leave you on your own when everything goes wrong. You'd probably have better service calling your phone company or the IRS!
At Fortress, the happiness of our users is our top priority. Our team responds in minutes, not hours or days, and we work hard to solve your problem and help you understand the solution for next time. The same team that helps get your onboarding done in days will work with you throughout your time using the software. You won't have to cross your fingers and while you launch support requests into the void, you won't have to wait weeks for critical issues to be resolved, and you won't be passed around to dozens of "specialists" to solve problems that shouldn't exist in the first place.
Oh, and you don't have to pay for it. We believe supporting our users and our software is part of our responsibility as a software provider... a strange concept in property management software. We provide great software AND make sure you have a wonderful experience with it. Crazy right? But hey, we're property management innovators!
If you're interested in learning more about Fortress, pick a time below to schedule a demo with our team of veteran property managers turned software providers and see how our real-time data, ease of use and best-in-class customer support can take your property management game to the next level!
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Built by operators, for operators. Posts under this byline are written and reviewed by the team.
Frequently asked questions
Quick answers to what people ask about this topic. Still curious? Talk to our team.
Contact UsHow fast does Fortress customer support respond?
Fortress support responds in minutes, not hours or days. Most legacy property management software leaves teams waiting days on critical bugs. Fortress treats fast, included support as a core part of being a software provider. Help arrives quickly, and the fix comes with an explanation so your team understands what happened.
Does Fortress charge extra for customer support?
No. Fortress includes customer support at no extra cost. Many providers charge property managers extra and still leave them without real help when problems hit. Fortress treats supporting users as part of the job, not a premium tier you have to buy separately.
Will the same team help me after onboarding?
Yes. The same team that handles your onboarding works with you for the life of the software. You will not be handed off to a separate support group or passed around to a dozen specialists once setup is done. One team knows your account from migration onward.
How long does Fortress onboarding and data migration take?
Fortress runs your data migration for you, and onboarding follows a set 90-day plan from kickoff to go-live. The same team that runs your migration stays with you afterward. You are not starting over with strangers every time you need help.
Why is customer support so bad with older property management software?
Older property management software, much of it built decades ago, hits critical bugs often and support can go silent for days. Tickets disappear with no clear response time and no guidance for the interim. Fortress was built to fix this with fast, included, human support.
What happens when I submit a support request to Fortress?
A real person responds in minutes and works to solve the problem. You get the fix plus a clear explanation so your team handles it next time on their own. No tickets disappearing into a void, no weeks-long waits, and no being bounced between specialists.
Related resources
Meet Fortress Core
See the affordable-housing platform behind fast, included support and quick onboarding.
Faster Applications Workflow
See how Fortress speeds applications from days down to under an hour.
Emerald Housing Case Study
See how a real operator team experienced Fortress support and onboarding firsthand.
