New Year, New Property Management Software: Top Reasons to Switch

The New Year brings with it opportunities to reevaluate and implement the changes needed to help meet your goals. Why not take this time to also reassess the tools you use to make your business a success?

For property managers, this means taking a hard — but necessary — look at the software used for day-to-day operations. Because, when push comes to shove, the software at the core of your business should be an asset, not a burden.

Our technology was built with only one thing in mind — you. We created a PropTech platform that makes the lives of our users easier by providing strengthened business intelligence, effortless onboarding and training, and industry-leading support. Check out why a switch to Fortress may be the best New Year’s resolution you make.

Business intelligence

If you’re running a multifamily portfolio, you have a lot of data lying around. But having data just taking up space is different from leveraging it to make more informed decisions. You need to have that data easily accessible and understandable — without being cumbersome.

The number one complaint we hear from property managers prior to onboarding with Fortress is that their day-to-day is riddled with monotonous and time-consuming tasks. Often, they start each day by pulling a dozen different reports from numerous interfaces within a suite of tech tools and property management software, copying and pasting that data into another format, and then manually calculating key property performance metrics to report to regional property managers. Additionally, many say that data syncing occurs at inopportune times — such as overnight — leaving valuable and timely information updates unavailable during working hours.

We built Fortress to solve these issues. Our real-time data is in one easy-to-navigate interface, with all your important portfolio operating metrics on one screen and all your property-specific metrics on another. We ensure that owners, regional managers, and on-site teams can go to one place to see all the data they need to operate. No more morning exports, copying and pasting, manual calculations or last-minute calls to explain flaws in your data.

We do the heavy lifting for your business intelligence, and that's why 80% of users laud the time savings they've achieved with our prompted/triggered automation (e.g. creating an action when a specified event takes place), business process/workflow automation (streamlining more complex tasks, such as weekly reports) and AI (complex processes like communications about leasing inquiries are carried out by machines). We’re helping everyone from on-site managers to regional property managers to asset managers and owners be more efficient, accurate, and data driven.

Ease of onboarding for current and future team members

The Fortress user is our number one priority — always. We understand that the world of property management moves fast and that’s why we created a streamlined onboarding process that won’t take up time you don’t have.

Anyone who’s worked in multifamily property management knows what it’s like to switch property management software systems. It’s typically a months-long endeavor filled with inconsistencies and data issues. In this high-pressure industry, time is money, and tedious training sessions, unintuitive software, and lackluster customer support can lead to something even more costly — turnover.

After enduring such time-consuming struggles, it’s no wonder property managers would rather hold on to an outdated and inefficient software than jump in and train on something new. But it doesn’t have to be that way. Our streamlined, easy-to-use interface makes employee training and onboarding a one-day task. With Fortress, you’ll receive a brief questionnaire and a list of documents to provide. From there, our team creates your portfolio with minimal downtime and inconvenience. We leverage an AI-driven document intake system that seamlessly ingests rent rolls and operating data and provide best-in-class customer success led by property management industry veterans.

You’ll have access to guided, in-app training with tools like “Walk Me” and “Onboard Me” encouraging users to be active in the system. In fact, any user can achieve expert status in as little as three hours. That’s right — just three hours. And if you forget anything you’ve learned, you can re-run the in-app training to help you through specific tasks. It’s that easy. Because that’s the way it should be.

Helpful and timely support

Customer service is important. We know that, but it seems most property management software providers haven’t got that memo. In fact, we’ve heard plenty of horror stories from property managers regarding the lack of responsiveness and delays in resolving issues. Customers are often left in the lurch — coping on their own with the frequent bugs of software built with decades-old technology,

We not only designed Fortress from a customer-centric point of view — we also took the time to ensure our commitment didn’t stop once the product was delivered. If there is any issue, our team responds in minutes, not hours or days. We work to solve your problem and increase your understanding, with zero fees, because we believe that supporting our product and users is part of our responsibility as a software provider.

The same team that worked with you during onboarding will be there throughout your time using the software. There’s no guesswork, no waiting weeks for critical issues to be resolved, and no dealing with a long string of specialists who have no real interest in the health of your business.

It’s no wonder Fortress is consistently praised by our clients. Our amazing support team ensures you’ll have everything you need in the present while also anticipating anything you may need in the future.

For the New Year, don’t spend any more valuable time waiting for your property management software to meet your business intelligence, onboarding, and support needs.

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Fortress Property Management Software was built by veteran property managers to deliver a remarkably easy to use interface, real-time insights and best-in-class customer support. Learn more about Fortress from the articles below: