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Birdeye + Fortress OS
Reviews, surveys and resident messaging gathered into one place.
Updated · 3 min read
What is the Birdeye + Fortress OS integration?
Birdeye handles reputation, reviews, surveys and messaging. It collects resident reviews across the sites renters read before touring, runs surveys to catch problems earlier, and keeps the resulting conversations in one inbox rather than four.
Key takeaways
Reviews are collected across the sites prospects read before they tour.
Surveys surface a problem while a resident is still willing to talk about it.
Messaging lands in one inbox instead of four separate portals.
How does Birdeye work with Fortress OS?
Fortress OS sits underneath your stack as the operating layer. When something changes in Birdeye, Fortress picks it up and pushes it to the other systems that care. No double entry. No end-of-month reconciling. No spreadsheets stitching things together.
What data flows between the two?
The exact fields depend on the marketing/ils use case. The goal is simple: both systems show the same truth. Records, statuses, and key events stay in sync. Your team is not the human glue between them.
Who handles the setup?
Our integrations team handles documentation exchange, API keys, and end-to-end testing. Most Birdeye connections go live in a few weeks. You can request a setup any time.
Why should you connect Birdeye to Fortress OS?
A prospect reads your reviews before they read your website, and the review they weigh most is the newest one. Asking residents for feedback on a schedule gives you fresh reviews and an early warning on the maintenance issue that was about to become a one-star.
What changes once you connect Birdeye?
Same marketing/ils tool. Different day-to-day for your team.
| Daily task | Without the integration | With Fortress OS + Birdeye |
|---|---|---|
| Keeping records in sync | Copy-paste between tabs, hope you got the numbers right. | Records match across both systems on their own. |
| End-of-month reconciling | Spreadsheet exports, manual cleanup, late nights. | Numbers already line up. Close the month, go home. |
| Onboarding new properties | Manual setup in Birdeye and every other system. | Fortress provisions the connection so new sites pick it up. |
| Answering “what’s the truth?” | Open three tabs, compare, guess which one is current. | One source of truth, kept fresh by Fortress. |
Tags
- Birdeye
- Birdeye integration
- Marketing/ILS
- Fortress OS
- integration
- property management software
- affordable housing
Frequently asked questions
Quick answers about how Birdeye and Fortress OS work together. Don't see your question? Ask us →
What does Birdeye cover?
Review collection and monitoring, resident surveys, and messaging, brought together so the team answering a review is the team that saw the survey.
Why do reviews matter for leasing?
Prospects check reviews before they tour, and recent reviews carry the most weight. Asking for them on a schedule keeps the newest ones current.
Do we need a Birdeye subscription?
Yes. You keep your Birdeye account. The connection to Fortress OS is part of Fortress.