Introducing Leslie AI

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Introducing Leslie AI. Your Automated Leasing Agent

The follow-up was done before you got in.

LIHTC, HUD, RD, PH, HOME and moreSOC 1 & 2 Compliant
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Messages Isla Moreno AiLeslie AI Assistant On
Isla Moreno Leslie Needs Help
Thread Preview
September 03, 2026
Isla Moreno
Hi! Is the 2-bedroom unit at 4521 Maple Ave still available for move-in October 1st?
Received · September 03, 2026 · 4:50 PM
Fortress Marketing & Promotions
Hi there! Yes, unit 4521B is still available and October 1st move-in works perfectly. It's 2BR/2BA, 950 sq ft, rent is $1,850/month. Want me to send over the application link?
Delivered · Leslie · September 03, 2026 4:51 PM
AiLeslie Needs Help Reply
Isla Moreno
So my situation is a little complicated. I'm self-employed (freelance graphic design, about 2 years in), my credit score dipped to 640 last year after a medical bill went to collections that I've since paid off, and I'll have a cosigner but they live in another state. Would I even qualify for this unit?
Received · September 03, 2026 · 4:52 PM
Fortress Marketing & Promotions
Good question. I'm looking into it and someone from the leasing team will get back to you shortly.
Delivered · Leslie · September 03, 2026 4:52 PM
Replying to Isla Moreno So my situation is a little complicated. I'm self-employed…
Type message... Send
0/1600

End the day with the list actually finished

MessagesAiLeslie AI Assistant On
Touch 1 · Record created, Mon 9:14 AM
Fortress AiLeslie
Hi! This is Leslie with Fortress. I can help with pricing, availability, floor plans, or getting an application started. What are you looking for?
Delivered · Leslie
Touch 2 · No reply, Mon 12:10 PM
Fortress AiLeslie
Are you mainly looking for pricing, availability, or how to apply?
Delivered · Leslie
Touch 3 · Tue 10:00 AM
Fortress AiLeslie
What bedroom size and move-in timeframe are you hoping for?
Delivered · Leslie
Touch 4 · Wed 10:00 AM
Fortress AiLeslie
Send me your ideal move-in date and bedroom size and I'll point you to the best next step.
Delivered · Leslie
01

The quiet ones got worked

Every new prospect hears from Leslie right away. Anyone who goes quiet gets four texts over about three days. Nobody schedules it.

02

The not-right-now is on the calendar

Silence never closes a lead. Leslie asks up to three times first, and a prospect who isn't ready gets a check-in in 30 days.

03

Today's rent, every time

Leslie answers from live Fortress data. Change the rent this afternoon and the next answer uses the new number.

04

Leslie AI never guesses

A question outside live Fortress data gets flagged for your team. The prospect hears someone is on it.

Handled by Leslie, trusted by Operators

Forty live prospects is a normal Tuesday. Leslie works the whole list, top to bottom, the same way every day.

Won't decide who qualifies

Leslie flags qualifying questions. Your leasing team makes the call.

10:47
Tuesday 10:47 PM
Is unit 4521B still available for October 1st?
Leslie AIYes, 4521B is still available and October 1st works. It's 2BR/2BA, 950 sq ft, and rent is $1,850 a month.
One more thing before I apply. I'm self-employed, my credit dipped to 640 last year after a medical bill I've since paid off, and my cosigner lives out of state. Would I qualify?
Leslie AIGood question. I'm looking into it and someone from the leasing team will get back to you shortly.
Wednesday 8:12 AM
Hi, this is Kelsey at Maple Grove. Happy to go through it with you. Our team reviews every application against the community's qualification criteria, and I can tell you exactly what we'll need from you.
That's a relief, thank you. Please send the link.
Leslie AIHere's the application link. Once the application and any required fees are in, the unit is reserved. Let me know if you hit a snag and I'll help.
Text Message

Guardrails, Leslie won’t do

No steering, no discounts, no holds. Sensitive topics go straight to you.

Full Control of Leslie AI

Turn Leslie off for any one prospect. Every other conversation keeps going.

Messages Dana Whitfield AiLeslie AI Assistant On AiLeslie AI Assistant Off
September 03, 2026
I have a service animal, and I need to ask about an accommodation before I apply.
Received · 2:14 PM
Fortress AiLeslie
That one is for the leasing team. I'm connecting you with someone now.
Delivered · Leslie · 2:14 PM
Fortress
Hi Dana, this is Kelsey from the leasing office. I'll take it from here and can walk you through what happens next.
Delivered · Kelsey · 2:21 PM
Type message... Send
0/1600
Turn Leslie AI Off?
Leslie will stop responding to this prospect and any pending follow-ups will be canceled.
Cancel Turn Off
Turn Leslie AI On?
Leslie will resume responding to incoming messages and follow-ups for this prospect, picking the cadence up where Leslie left off.
Cancel Turn On

Accountability and closing out

Every close is logged with the reason, the evidence, and a timestamp.

Priya Raman Dead Flag to property manager Reactivate Prospect
Status changeCannot be edited or deleted
Changed by AiLeslie
Status Prospect → Dead
Reason No clear answer to the resolution question after three asks. The prospect did not respond to any touch in the cadence.
Recorded September 08, 2026 · 9:28 AM
Supporting evidence7 items
Touch 1 sent, no response Sep 01 · 9:12 AM
Touch 2 sent, no response Sep 01 · 12:40 PM
Touch 3 sent, no response Sep 02 · 9:30 AM
Touch 4 sent, no response Sep 03 · 9:30 AM
Resolution question asked, 1 of 3, no answer Sep 04 · 9:30 AM
Resolution question asked, 2 of 3, no answer Sep 06 · 9:30 AM
Resolution question asked, 3 of 3, no answer Sep 08 · 9:28 AM
Nothing was deleted. Reactivating brings the prospect back and this entry stays on the record.

Leasing mechanics

Leslie sends the application link and nudges it until it's complete.

Most leasing AI is just a chatbot. Not Leslie.

Built by affordable housing people, Leslie handles real leasing and follow-up, not bot scripts.

Book a Free Demo
6:40
Thursday 6:40 PM
Hold on, am I texting a real person?
Leslie AII'm Leslie, the AI leasing assistant for Maple Grove. Someone from the leasing team is always available too, just say the word.
Fine by me. Do you have anything ADA accessible in a one bedroom?
Leslie AIYes. 218C is a 1BR/1BA marked ADA accessible, listed with Mobility and Hearing features. It's $1,420 a month and opens November 1st.
Any chance you could take something off the rent, or hold it for me for a week?
Leslie AII can't negotiate rent or hold a unit. I can share any specials that are running, and a unit is reserved once the application and any required fees are in.
Fair enough. Honestly we're not moving until the spring anyway.
Leslie AINo problem at all. Should I keep helping you look at Maple Grove, or close this out for now?
Close it out. I'll come back when we're closer.
Leslie AISounds good. I'll check back in 30 days so you have current pricing when you're ready.
Text Message

What you can change. What you can’t.

Leslie runs on your Fortress data. The guardrails stay put.

Your data is the setting.

Update a special in Fortress and Leslie quotes it. No script to keep up.

Your hours set the follow-ups.

Leslie answers the 11pm text. Nudges go out in your office hours.

The guardrails have no toggle.

At every site, Leslie flags fair housing, qualifying, and accommodations.

Built by people who worked the list

Get started using Leslie AI →
9:30
Monday 4:49 PM
Leslie AIHi! This is Leslie with Fortress. I can help with pricing, availability, floor plans, or getting an application started. What are you looking for?
Hi, I saw the 2-bedroom at 4521 Maple. Is it still open for October 1st?
Leslie AIYes, 4521B is still available and October 1st works. It's 2BR/2BA, 950 sq ft, and rent is $1,850 a month. Want me to send the floor plan or the application link?
Floor plan first please.
Leslie AISent. Let me know if you'd like to set up a tour or start an application.
Wednesday 9:30 AM
Leslie AIFollowing up on 4521B. It's still open for October 1st if you want to move ahead, and I can send the application link whenever you're ready.
Sorry, this week got away from me. Yes, I'd like to apply. How do I do that?
Leslie AIGreat, here's the application link. Once the application and any required fees are in, the unit is reserved. Let me know if you hit a snag and I'll help.
Got it, starting it now. Thanks Leslie.
Leslie AIHappy to help. I'll check back in if anything on the application still needs finishing.
Text Message

Stop chasing leases

Every prospect hears from Leslie the minute the record is created.

Messages
AiLeslie Needs Help
So my situation is a little complicated. I'm self-employed, my credit score dipped to 640 last year after a medical bill I've since paid off, and I'll have a cosigner but they live in another state. Would I even qualify for this unit?
Received · 4:52 PM
Fortress AiLeslie
Good question. I'm looking into it and someone from the leasing team will get back to you shortly.
Delivered · Leslie · 4:52 PM
Replying to Isla Moreno So my situation is a little complicated. I'm self-employed…

See Fortress in the Wild

How real operators run on Fortress.

Frequently Asked Questions

Got reservations? Fair. Here's what other operators asked first.

Book a Free Demo

Does Leslie make up answers?

No. If the answer isn't in Fortress data, Leslie tells the prospect someone is looking into it and flags that message for your team. No guessing. And the thread does not go quiet while it waits.

What if a prospect is vague?

Leslie asks. Is it rent, what's open, or how to apply? What size, and when do you want to move? If an answer is unclear, Leslie asks again rather than assuming.

Where do the answers come from?

Live Fortress data: rent, openings, floor plans, fees, specials, and amenities. There's no script for anyone to keep updated. If something changes this afternoon, the answer changes with it.

Does Leslie decide who qualifies?

No. The leasing team reviews each application against the community's rules. No legal advice. No Fair Housing readings. No credit or affordability advice. Leslie never approves, denies, or reads an accommodation request.

Can we turn Leslie off for a whole community?

Yes, but not from a screen. That one is a setup change and goes through support, so start with your property manager. The property page shows whether Leslie is on or off for the community. It's a status screen, not a switch.

How fast does Leslie reply?

Right away, usually in the same minute. Leslie answers after hours, and just never sends the first text then.

Can we turn Leslie off for one person?

Yes. Open that prospect's Texting tab and hit the Leslie AI Assistant button. It only affects that one chat and anyone on site can do it. One thing to know: anything Leslie had scheduled is canceled, not paused. Switching Leslie back on does not bring it back.

Does Leslie text residents?

No. Prospects and applicants only.

Bring the question you thinkLeslie would get wrong.

See the thread, the flag, and what your team still owns.

LIHTC, HUD, RD, PH, HOME and moreSOC 1 & 2 Compliant