Can residents submit maintenance requests through FortressHUB?

Yep. Residents submit a request, snap a photo, and watch the work order move — all from the Resident Portal. No phone tag, no waiting on hold.

Can maintenance teams update work orders from the field?

Absolutely. Techs update status, add notes, and upload photos straight from their phone — no trip back to the office to log the job they just finished.

Does FortressHUB send automatic resident updates?

It does. Residents get text and email updates as the work order moves from request to done, so nobody has to chase your team for a status.

Can FortressHUB support more than one property?

Yes. You get portfolio-level visibility — every property, every work order, every team's activity in one place instead of six spreadsheets.

Does FortressHUB connect with other Fortress tools?

It's built to. FortressHUB plugs into your resident, communication, payment, and property workflows, so your systems finally talk to each other — no copy-paste tax.

Can teams control who can access work orders?

Yes. Role-based controls decide who can view, assign, update, and close work orders, so the right people have the right access — and nothing lands where it shouldn't.

FortressHUB

The work order command center
in your pocket

Stop chasing work orders through texts, calls, sticky notes, and mystery spreadsheets. FortressHUB keeps maintenance moving from request to done.

See How It Works Get Started

FortressHUB work orders list on an iPhone

See every job in one place

Update jobs right from the field

Get updates without chasing staff

9:41

New Work Order

Issue

Leaking faucet

Unit

AMBR · Unit E15

Priority

LowMediumHighUrgent

Photos

Home

Scan Checks

Work Orders

Create the Request

Residents or staff can create a work order in seconds.

Add the issue, location, notes, and photos right from the start.

Resident Portal submissions
Staff-created work orders
Photos and details included

9:41

Assign

HVAC - Not Heating

HATH · Unit SC-4417

High

Assign to

Marcus T.

HVAC Tech

Priya N.

Maintenance

Cooling Co.

Vendor

Home

Scan Checks

Work Orders

Assign the Right Person

Send the job to the right team member fast.

Route work orders to staff or vendors without messy handoffs or side conversations.

Fast assignment
Role-based permissions
Cleaner workflow

9:41

Work Order

HVAC - Not Heating

HATH · Unit SC-4417

High

In ProgressMarcus T.

Notes

Marcus T.2m ago

Replaced igniter, testing heat now.

Marcus T.40m ago

Confirmed no heat on arrival.

Home

Scan Checks

Work Orders

Update It in the Field

Your team can work from their phone.

Update status, add notes, and upload photos while the job is getting done.

Real-time status updates
Notes from the field
Photo proof of work

9:41

Work Order

HVAC - Not Heating

HATH · Unit SC-4417

Done

Resident notified

Text + Email sent

Status history

Opened

Nov 24, 9:12a

In Progress

Nov 24, 10:03a

Done

Nov 24, 11:40a

1.2d

Avg close time

98%

On-time closeout

Home

Scan Checks

Work Orders

Keep Everyone in the Loop

Residents get updates. Teams get visibility.

Send automatic texts and emails while tracking progress, close times, and team activity.

Automated resident updates
Faster closeout
Live reporting across properties

One work order shouldn’t need six different conversations

Work Orders

All work orders· 24 open Live

HVAC - Not Heating

HATH · SC-4417

High

Bulb - Out in Bathroom

AMBR · E15

Medium

Leak - Kitchen Sink

CARP · 0108

Urgent

Other - Hallway light

RITR · 23-102

Low

Hot Water - No Heat

REVI · 3570A

Warranty

Every work order in one place

No more work order hide-and-seek.

One connected workflow, start to finish
Apps, paper, and texts — replaced

Real-time updates for the team

Residents stay in the loop

Less admin, more done

Connected to Fortress OS

FortressHUB takes maintenance from scattered to handled.

Time to make everyone’s life easier

Work orders · 24 open Live

HVAC - Not Heating

Unit SC-4417

High

Bulb - Out in Bath

Unit E15

Open

Leak - Kitchen Sink

Unit 0108

Urgent

Other - Hallway light

Unit 23-102

Low

Connected Work Order Management

Track, assign, and manage work orders from one central place.

9:41

Work Order

HVAC - Not Heating

HATH · Unit SC-4417

Done

Resident notified

Text + Email sent

Status history

Opened

Nov 24, 9:12a

In Progress

Nov 24, 10:03a

Done

Nov 24, 11:40a

1.2d

Avg close time

98%

On-time closeout

Home

Scan Checks

Work Orders

Automated Resident Updates

Send text and email updates as work orders move from request to completion.

9:41

Work Order

HVAC - Not Heating

HATH · Unit SC-4417

High

In ProgressMarcus T.

Notes

Marcus T.2m ago

Replaced igniter, testing heat now.

Marcus T.40m ago

Confirmed no heat on arrival.

Home

Scan Checks

Work Orders

Mobile Tools for Field Teams

Let maintenance teams update status, add notes, and upload photos from the field.

Connected workflows Synced

ResidentsLinked

PaymentsLinked

CommunicationsLinked

PropertyLinked

Connected Fortress Workflows

Sync maintenance with resident, communication, payment, and property workflows.

Roles & access Active

Manager

Full access

Technician

Update only

Vendor

Assigned jobs

Permission-Based Controls

Control who can view, assign, update, and close work orders based on their role.

No more messy, manual bullsh*t

soooo, what makes Fortress OS different?

Generic platforms2 / 6

HUD

LIHTC

RD 515

TRACS

HOME

Section 8

Fortress OS6 / 6

HUD

LIHTC

RD 515

TRACS

HOME

Section 8

Built for affordable housing

Other tools make you bend to fit them. We built Fortress around how affordable housing actually runs. Every program. Every quirk.

Fortress OS

Payments

Connected

Compliance

Connected

Maintenance

Connected

Messages

Connected

Your systems finally talk to each other

Payments, compliance, maintenance, messages. All in sync. No double entry. No copy-paste tax. No swivel chair.

90 dayskickoff to go-live3× faster

Week 1Kickoff

Week 4Discovery

Week 7Configure

Week 10Train

Week 12Live

Industry avg

~9 months

Fortress OS

90 days

Live in 90 days, not next year.

Most switches drag on the better part of a year. Ours runs on a set 90-day plan, with a dedicated rep and dates your team can hold us to.

...and of course:

Frequently Asked Questions

Quick answers on work orders, the field, residents, and how FortressHUB keeps it all in sync.

The work order command centerin your pocket

Create the Request

Assign the Right Person

Update It in the Field

Keep Everyone in the Loop

One work order shouldn’t need six different conversations

Every work order in one place

Real-time updates for the team

Residents stay in the loop

Less admin, more done

Connected to Fortress OS

Time to make everyone’s life easier

Connected Work Order Management

Automated Resident Updates

Mobile Tools for Field Teams

Connected Fortress Workflows

Permission-Based Controls

No more messy, manual bullsh*t

Built for affordable housing

Your systems finally talk to each other

Live in 90 days, not next year.

Frequently Asked Questions

Can residents submit maintenance requests through FortressHUB?

Can maintenance teams update work orders from the field?

Does FortressHUB send automatic resident updates?

Can FortressHUB support more than one property?

Does FortressHUB connect with other Fortress tools?

Can teams control who can access work orders?

Maintenance shouldn’t run on group chats.

The work order command center
in your pocket