Fortress in the Wild — A Story of Customer Success and Growth

"We had a need for better communication, for a team that knew what they were talking about, and for FAST migration. When Kerri, Fortress CEO, came to me and told me about the two-to-three-day turnaround, that really stood out to me. It was clear she was more hands-on in the business and the team could provide real support, particularly with understanding data."

"If I get a report now, I know I can call Kerri up and she'll tell me where the information is from and help me understand it."

Jonathan and his team were ready and raring to scale — but they were being held back by their old property management operating system. They were provided a dashboard that "looked nice, but presented data that was sometimes convoluted and complicated." To make matters worse, when they tried to get support, they were met with inadequate support and internal inefficiencies.

"When we started with our old solution, they were really young and things were really streamlined communication-wise. As this company grew and developed, more and more of our time was spent speaking to the people who didn't know the solution as well as they needed to. When we picked up the phone, it was always 'I'll get back to you on that.'"

"We were able to place feature requests, and in the beginning, they were highly receptive. As they grew, their agenda was certainly prioritized over their clients, including us." Since the switch to Fortress, his team is able to request features, collaborate, and feel like they are working with a technology partner — not just a provider.

Onboarding with Fortress has helped the Wogan Group streamline operations in a number of ways. Integrations with specialized software are seamless, the dashboard is simplified, and communication is smooth, always.

Jonathan describes the way that Wogan Group and Fortress have similar approaches, which facilitate fast-paced growth and flexibility. "Nothing is perfect and as we discover things and come across ideas that could be more efficient, we can talk about it and work things out."

"We intend to grow and as we do, I'm excited for Fortress to be along for the ride," said Jonathan when we asked him about his company's plans for the future. "I'm much more confident in our ability to expand our portfolios knowing that at least the software is not going to be a complication."