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Fortress support responds in minutes. The same team that completes your data migration stays with you for the life of the software. No ticket void. No being passed to a dozen specialists. Support is included, and every fix comes with an explanation so your team does not hit the same wall twice.
Key takeaways
Fortress support responds in minutes, not the hours or days most legacy property software leaves teams waiting.
The same team that handles your data migration stays with you for the life of the software.
Support is included at no extra cost, not locked behind a premium tier or a surprise add-on fee.
You will not be bounced between specialists to fix problems that should not have existed in the first place.
Every fix comes with a clear explanation so your team knows how to handle it next time.
Perhaps the biggest issue of all with major property management software providers is the sad state of customer service. We've heard countless complaints from property managers about the lack of responsiveness and delays in resolving issues. Oftentimes when critical bugs are encountered (which is pretty darn often for any software built in the 90s), customer support won't respond for several days.
It feels like your concerns go unaddressed, and your support tickets essentially go into a void. There's no certainty on when or if you'll get a response, and no guidance given on what to do in the interim. You just have to deal with it. Oh, and you have to pay for it too... you pay extra for a third-party provider to essentially leave you on your own when everything goes wrong. You'd probably have better service calling your phone company or the IRS!
At Fortress, the happiness of our users is our top priority. Our team responds in minutes, not hours or days, and we work hard to solve your problem and help you understand the solution for next time. The same team that helps get your onboarding done in days will work with you throughout your time using the software. You won't have to cross your fingers and while you launch support requests into the void, you won't have to wait weeks for critical issues to be resolved, and you won't be passed around to dozens of "specialists" to solve problems that shouldn't exist in the first place.
Oh, and you don't have to pay for it. We believe supporting our users and our software is part of our responsibility as a software provider... a strange concept in property management software. We provide great software AND make sure you have a wonderful experience with it. Crazy right? But hey, we're property management innovators!
If you're interested in learning more about Fortress, pick a time below to schedule a demo with our team of veteran property managers turned software providers and see how our real-time data, ease of use and best-in-class customer support can take your property management game to the next level!
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Contact UsRelated resources
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Emerald Housing Case Study
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Built by operators, for operators. Posts under this byline are written and reviewed by the team.
